Chemnitz 115: Round-the-clock Information with a new language dialog system!

Chemnitz 115: Round-the-clock Information with a new language dialog system!

good news for all Chemnitzer! From Thursday, June 19, the popular authorities number 115 will be switched to a modern language dialog system (SDS). As chemnitz.de , citizens can then receive information around the clock-and even if the service centers are closed. A real step forward for the accessibility of information.

The new system leads callers through voice announcements and enables the selection of predefined response options by choosing a number. For example, if you need information about the loss of an ID card, you are guided by clearly structured menu in order to get the desired information. It is important that these are frequently requested topics, such as applying for personnel cards, certificates of conduct or birth certificates that are covered by this system.

always for you

The switch to the language dialog system has clear advantages. In addition to the complete 24/7 availability, the waiting times are also reduced because callers receive a lot of information directly and easily. In the pilot phase, it has also been shown that the quota of the accepted calls in the service center increases while the call volume is reduced. This means that fewer people receive more information without hanging in the queue for a long time.

A very important point: The use of the authorities number 115 is in principle free of charge. Only the provider's regular telephone costs are incurred. Calls from German landline connections are usually included in the local tariff, and many mobile phone flat rates also offer the number. It is worthwhile to have a good hand when choosing the provider, because anyone who has a question about the most common administrative matters can call.

a joint project

The 115 is not just a local thing in Chemnitz. It is part of a large network that includes over 26 million citizens in more than 550 municipalities. According to Administration Innovativ , the knowledge database of all administrative levels is filled and continuously developed. So the 115 can also adapt and improve its services in the future.

For all those who have complicated questions or special concerns, there is still the possibility of speaking directly to an employee of the service center during regular service times. In this case, the callers are diverted accordingly - everything to make sure that nobody is left alone with their concerns.

By switching to the language dialog system, the authorities number 115 becomes a reliable source of information for everyone who wants to know something. The goal is clear: a comprehensive accessibility for all citizens!

For more information you can also visit the official website of the 115: 115.de to find out more about fees and accessibility.