New appointment system in Dresden's citizens' offices: waiting times Adé!

New appointment system in Dresden's citizens' offices: waiting times Adé!

From July 1, 2025, there will be new rules in the Dresden Citizens' Office that could be relieved for many citizens. As reported Dresden.de, the times are specifically adapted for advantage without an appointment. In the future, these will only be possible on Tuesdays and Thursdays between 1 p.m. and 4 p.m. The aim of this change is to minimize the waiting times and focus on appointment advice.

If you want to secure an appointment, you can easily do this online at www.dresden.de/buergerbueros. So there is more time for personal concerns without long queues. The new office hours include the Monday to Friday opening hours for appointments that vary from 9 a.m. to 4 p.m. Many - both working people and families - should delight these flexible times.

new office hours and processes

The following office hours result in the overview: For a prior appointment, the citizens' offices are available from Monday to Friday, whereby the details are as follows:

• Monday: 9 a.m. to 4 p.m.
• Tuesday: 9 a.m. to 12 p.m. and 5 p.m. to 6 p.m.
• Wednesday: 9 a.m. to 12 p.m.
• Thursday: 9 a.m. to 12 p.m. and 5 p.m. to 6 p.m.
• Friday: 9 a.m. to 1 p.m.

There are also clear times for the collection already requested: Mondays from 9 a.m. to 3:30 p.m., Tuesdays and Thursdays until 5:30 p.m. on Fridays, everything without prior appointment.

digital appointment booking as a trend

The example of Dresden shows that the electronic appointment booking has not only found its way there, but also in Berlin's citizens' offices. As service.berlin.de describes, many concerns can be booked online, which significantly reduces the administrative effort. In Berlin, appointment booking at the public administration is free of charge. For non-urgent concerns, it is advisable to reserve medium or long-term appointments.

In the event of urgent concerns, such as the past documents, citizens can visit the Berlin Citizens' Office without prior appointment and submit their concerns to the information counter. It is particularly important that concerns can be processed in any citizens' office - regardless of the residential area. Regular checks of the available dates are also recommended because new slots are put online every day.

Notes on the appointment booking

To book an appointment, you first select the required service, find out about the corresponding description and then search for an available date in the calendar view. It is advisable to provide an email address when booking in order to be able to receive confirmation. Bürger phone 115 is also available for telephone bookings, where a process number is provided as proof.

An important aspect is that booked dates do not provide a guarantee if the requirements are not met or you are in the wrong location, which is clearly emphasized in the service description. With these adjustments and an increased focus on digital solutions, it is easy to pursue its concerns efficiently, both in Dresden and in Berlin.

Overall, the new regulations and the offer of the digital appointment systems show that the administration endeavors to offer citizens the best possible support - in a reasonable time frame and with a clear plan in mind.